Presentation Case Study : California Chapter of the American College of Cardiology

The Event:

Annual Northern California Fellows-In-Training Career Dinner Program: "Beyond Training"

OUR MISSION: To advocate for accessible, highest quality, cost-effective cardiovascular care for Californians. For more information about CA ACC please visit or go to

The Presentation:

“Supreme Social Shift: Generational Communications”

Background :

  • I was hired by the California ACC to deliver a 25-minute dinner speech as a breakout session from a larger conference 
  • Fellows in training are in a transition period between residency and their final specialty
  • The fellows I spoke to were aged 28-33

Problem :

Although bedside manner impacts patient satisfaction as well as the frequency of malpractice lawsuits next to no training is provided to the cardiology fellow in training. 

Thesis :

This generation of fellows in training are the first generation of millennials to come into the workforce in this feild due to the lengthy education process of becoming a cardiologist. It is well known that millennials feel more anxiety at work and have a different communication style than other generations, because of this it is imperative that the current fellows in training begin to hone their communication skills. 

Proposed solution:

The speech I gave had 7 sections and 4 action items to teach my millennial audience to communicate more effectively across the generation gap. 

  • Introduction of myself
  • A new model of communication
  • We are witnessing change on an unprecedented scale as far as our communication style is concerned
  • How to speak to older generations
    • Develop a burning curiosity and use the other persons facial body language as a compass to navigate toward topics they are truly interested in
    • When speaking, deliver short punchy, fast sentences with pauses between. This increases trustworthiness
    • Become more vulnerable, solicit negative feedback from others and volunteer somewhat private information.
      • How to speak to young millennials and generation z
  • Conclusion: poor face to face communication skills is both a growing issue and a growing opportunity depending on your attitude
  • Q and A Session 

The lessons I learned 

  1. I came to understand the unique challenges facing the medical profession when it comes to soft skills
    1. Bedside manner is barely taught though it may be the single biggest competency for real world success. 
    2. I learned how the  long hours isolated learning the technical craft of medicine can be antithetical to emotional intelligence for many people
  2. I took my 60 minute "Supreme Social Shift" keynote and managed to get 90% if the value add in half the time 

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